Their "waiting list" system is failing for some reason, their waiting area is severely inadequate for a busy restaurant, and it appears their staff is under-trained. I'd still recommend Snooze as a brand, but not this location. We "voted with our dollars" and left, even though she offered to seat us outside at that point. She looked confused when I reminded her I'd told her we'd take anything, first available. When I asked about the (still) empty outdoor seating, she said, "everyone wants to sit inside". I was told they were all ahead of me on the waiting list. We're in our late 60's, but assumed we'd be seated relatively quickly.Īfter 30 minutes of standing in clear view of the Host, and watching numerous tables come free, then be given to others arriving after us, I approached the Host. There's nowhere to stand that you're not in the way of staff or other customers trying to come in. Their waiting area is abysmal! There were exactly 3 chars in a tiny corner, behind the entrance door and next to the hosts desk. We we're told it would be only 5 or 10 minutes. We arrived about 7 minutes later and added ourselves to the list at the Hosts desk. It wouldn't allow me to add us to the list. The site said no-one was on the list, so just come on in. We followed all the rules, Since they don't take reservations, I went online about 5 minutes before leaving to put us on the waiting list. this Snooze reinforced the fact that, no matter how good a brand is, the local management and staff can ruin an experience anyway. Normally, all is great and I'd highly recommend them. I normally don't write bad reviews, I vote with my dollars instead.
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The machine closed it out before I noticed how to leave the best tip. Great service! Whoever does the hiring here gets my standing ovation!!! I wish I had paid closer attention on the bill because I would've left a much larger tip. another great example that the service team is just that a team. One of the other servers, from another table, spoke to me with a great smile on her face to let me know I could take care of it right here at the table.
I wasn't paying attention and I placed my card on top of the folder. That is the best example of anticipating the wishes and needs of your guests. Someone knew their menu so well that they could personalize my meal to fit my needs. This started my breakfast off and made it even more enjoyable. when I place my order brace was on top of it to know that doing things à la carte would give me more food and actually make it a dollar cheaper. I am a little difficult to serve because I am on the keto diet. This is definitely someone you want greeting your guests especially early morning breakfast. he has a very patient and calming type of style and approach. if you have a great atmosphere but you don't have the right people then it's all for nothing. I absolutely love the round booths and I would like to bring a group of friends here just to sit in them. I have been in the industry since the day I was born. Whoever put this together knows how to make a guest feel Like this is a place they want to be. With a core has a great feeling and openness. The restaurant style is very bright and hip. I was greeted at the front door by Bryce with a great morning smile and a very warm welcome. As I got off the freeway I saw this location and I decided I would treat myself to breakfast.
I was told the traffic could be difficult so I came early. I am heading towards my new job orientation.
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